The Cake House Ann Arbor Cannabis Dispensary

Justin Palmer a month ago

Great location! Devin was a huge help, super professional with a great personality. I’ll definitely recommend shopping here and ask for DEVIN!

Roberto Matias-Pena 3 months ago

Dominic really made us feel at home after just arriving from NYC & Houston. What a way to usure our Boy’s trip. What a great place

Joann Ransom 6 months ago

First and last time visiting! They are not aware of their current online pricing, which doesn’t match what they have there in store. Online, my order came to $123 including all taxes. As a first time customer they say you get 42% off which my total should’ve been $71.34. I call ahead and they say $95. So when I pull up, I’m trying to sort the situation out and explain to them something is wrong. I show my online receipt and the amounts I was quoted. The guy stood firm on him being correct when in fat he was wrong! If the online system has one pricing, you have to honor that! So on his end. My total was $167! Almost an extra $44 extra than what I was quoted. As you can see by the photos, the online process are quoted before even logging in so these are the current listed prices without any discount. Which the guy said the online prices will not show the total after the discount. So I’m confused as to why he wouldn’t honor it. I’m going to get my money so they better figure out how to credit me my $24.

Hailey Root 6 months ago

I’ve been a regular customer here and have generally had positive experiences, which is why this situation was disappointing. A promotion was posted on the website, and when I called to confirm, I was told it was accurate. However, I later received a call from a manager stating that the deal was posted in error and would not be honored. I understand that mistakes can happen, but confirming the promotion and then refusing to honor it reflects poorly on communication and customer service. A better resolution or acknowledgment of the inconvenience would have gone a long way. I hope this is something that can be improved moving forward, as consistency and accountability are important to loyal customers.

Marcus Dickson 9 months ago

Stopped in, as I was in the area for work. Was sold 5/35 Mac Pharms cartridges. Admittedly, I do not inspect the items I'm given as I believe it is on the proprietor to ensure they are selling quality items. All 5 of these carts have had the terpenes or something settle on the bottom of the cart, into the coils. These are all 5 bunk and unable & UNSAFE to use. I am not driving 1hr each way to let you rectify your shady practices of moving faulty stock under the guise of a sale. Bad business, never going back. Never bought carts like this in the 8 years of being a part of the medical program.